1. GENERAL INFORMATION
Teamar acts as an intermediary on behalf
of the landlords, which are advertised on our website. The
customer negotiates with the landlord of the property. The
contract covers all of the following conditions. Teamar
is not an administration / management company.
Upon booking, you confirm that you agree to the booking
terms which you have carefully studied.
2. BOOKING AND PAYMENT
By submitting a booking inquiry by email or fax, you will
reach a provisional booking. This must be carried out by
a adult person (at least 18 years) who is authorized by
all parties to book the booking conditions accordingly.
The booking carrier is obliged to adhere to all conditions.
The booking carrier is responsible for all payments. After
the booking confirmation by Teamar has been sent, a deposit
of approximately 20-30% of the payment or a minimum payment
of 100 Euro is required, which is to be transferred to our
account. In same cases a higher deposit may be requested
by Teamar or the landlord.
The booking carrier will be notified, in the event of any
unforeseen events, before sending a booking confirmation
by Teamar. The remaining part of the payment is to be made
on the day of arrival, at the reception of the Agency Teamar.
The booking can be made by e-mail or fax. Upon receipt of
the provisional booking confirmation, we ask you to transfer
the deposit within 5 working days. If the payment is not
made within 7 days, the booking will be canceled automatically,
unless otherwise agreed.
The deposit can be paid to our bank account either in Euro
A minor person (less than 18 years old) can not book. We
reserve the right to refuse such requests without the need
for a specific explanation.
Teamar professionally takes care of all services, the selection
of service providers as well as the rights and interests
of the guests according to the good traditions of tourism.
Teamar undertakes to fulfill all contractually agreed services
for each booking and, where appropriate, to provide explanations
and answers in the case of services that are not or only
The contract between the carrier and the landlord enters
into force after the receipt of the down payment and the
receipt of the booking confirmation (voucher). The contract
is subject to Croatian law. All disputes, claims or similar
matters arising in connection with this Agreement may only
be negotiated at a Croatian court.
Upon receipt of the booking confirmation (voucher), we ask
you to thoroughly check all your data. You must contact
us immediately if there are any inconsistencies in the data
which could later lead to difficulties in the fulfillment
of the services.
We apologize in advance for not accepting any responsibility
for dissatisfaction due to errors in data if they have not
been reported to us within 14 days of receipt of the booking
Prices of accommodation and services can be found on our
website www.teamar.hr. Additional services that we have
listed and which were not selected at the time of booking
will not be charged in the total amount. If necessary, these
services will be charged upon your arrival. We recommend
you to select all the desired services at the time of booking.
The prices on the website are in Euro and are formed according
to the exchange rate of the Croatian National Bank.
The accommodations are furnished and fully equipped. The
price includes bed linen, gas, electricity, hot and cold
water, parking place for the car, barbecue (if available
in consultation with the owner).
Many properties have air-conditioning, but this can lead
to additional costs. You will be informed when booking.
Satellite or cable TV is available in all accommodation,
but access to all channels is not guaranteed, but only the
free TV channels. Also the Croatian, local channels are
not available everywhere. Ask in advance if you are interested
in the Croatian channels.
If you want to use the Internet, you should bring your own
devices (laptop, tablet, smartphone or similar).
A fax machine is available at Teamar's reception.
A deposit may be required as insurance in the event of damage
or breakages. The deposit will be requested on the arrival,
at the reception Teamar and it depends of the property,
usually from 100 € to 500 €. At the booking, you will be
informed about the amount of the deposit. It should be provided
on the day of arrival and the entry in the object can be
denied until the payment of the deposit.
The deposit is usually returned at the end of the stay after
checking the object. In exceptional cases, if the repair
requires additional time, the deposit or the remainder of
the deposit will be refunded at a later date.
6.0 BOOKING CHANGES
If you wish to make changes or additions
to the booking after you have received the booking confirmation,
you need to contact Teamar as soon as possible. In any case,
Teamar will try to fulfill your request but can not guarantee
If you wish to cancel your booking, you can do it by writing
to email@example.com or on fax No. +385 52432529. This
cancellation becomes effective after receipt of the cancellation
confirmation. Cancellations are only accepted if they are
made by the booking carrier. Cancellations are subject to
a charge. The cost depends on the period between the cancellation
confirmation and the date of the planned arrival.
The cancellation charges are as follows:
- more than 45 days before the arrival
day: 30% of the sent deposit or a minimum of 30 Euro to
cover the costs of cancelation and money sending
- from 0 till 45 days before arrival: 100% of the sent deposit
- "No-show" (absence without announcement): 100%
of the sent deposit
Depending on the reason for the cancellation and the conditions,
you can request reimbursement of the costs to your insurance,
according to the previously agreed insurance contract. Claims
are against the insurance company. Teamar recommends that
you take in consideration a travel insurance policy before
8. CHANGES AND CANCELLATION BY TEAMAR -
In case of unexpected cancellation of the booked object
by Teamar or by the landlord for objective reasons, the
booking carrier will be informed as soon as possible about
alternative objects which correspond to the booked type,
standard and location. In the event that the carrier agrees
with the replacement object, the booking will be changed
without additional costs.
If no available replacement object is available or no other
object is acceptable by the carrier, the deposit will be
refunded in full amount. In this case, the obligation of
Teamar or the landlord towards the carrier/guests ends.
If there are problems with accommodation during your stay,
please inform the Teamar reception or the landlord as soon
as possible so that the landlord has the opportunity to
resolve the problem. It is in the interest of the guest
that all faults or problems as fast as possible, at the
place can be remedied.
In the event of deficiencies not reported, later there may
be not a right to objection for it.
If the deficiencies can not be completely solved during
your stay, it is necessary to contact Teamar reception before
departure or at the latest within 8 days of departure, citing
detailed information in your complaint. We will inform the
landlord of the property with the content. In all cases
we will try to resolve conflicts with peaceful means. If
no objections are raised within 8 days of departure, we
reserve the right to refuse all possible claims.
Complaints are only taken into account if the deficiencies
could not be remedied on the spot.
The amount of compensation for a complaint may be calculated
on the basis of published prices for services, but no refund
may be given for services already rendered or it can be
equal to the total amount of the stay.
With the voluntary, unsolicited leave of the object before
the end of the planned stay you lose the right to a refund.
10. ARRIVAL AND DEPARTURE (CHECKIN AND
Check-in is from 2 pm to 8 pm Croatian Time
(GMT + 1).
Check-out must be done till 10 am, unless otherwise agreed.
If the planned arrival will be after 7 pm or in case of
unforeseen circumstances during the trip it can not be before
7 pm, you will be asked to contact the reception with a
short call or e-mail.
If the arriving will be after 9 pm or later, a fee will
- From 9 pm to 11 pm hours: 20.00 €
- Arrivals after 11 pm are not possible.
The booking confirmation (voucher) with further instructions
and details will be sent by Teamar to the carrier of the
booking by e-mail.
The carrier of the booking is responsible for the validity
of the travel documents (identity cards, passports and visas,
driving licenses, vehicle approvals, car insurance, pet
In case of cancellation due to invalid travel documents
of guests, further damage for Teamar or the landlord may
arise and guests lose the right to a refund of the deposit.
If travel documents are lost or stolen during the trip,
the guests bear the costs of issuing new documents themselves.
Teamar is not responsible for the decisions of customs,
police and other government authorities, or in the case
if guests crossing the border is refused.
The guest is obligated to comply with the regulations and
regulatory requirements of the Republic of Croatia and the
countries through which he travels.
12. CATEGORIZATION AND
The described objects are in accordance
with the official categorization at the time of their publication
on the website. The information has received Teamar from
The standards of the objects and services can differ from
one another and therefore can not be compared with each
other. Teamar assumes no responsibility for any oral or
written information by third parties which does not correspond
to the description of the objects and services on the website.
Teamar is not responsible in case of misleading information
from other business partners.
Guests are requested to leave the property, furniture, items,
machinery and equipment in the same condition as they were
found. The same applies to cleanliness and order. Guests
are responsible for breakage, loss or damage to property.
We ask you for the compliance and respect the house rules
in the properties / apartments / houses.
Once again, we recommend you to consider the appropriate
travel insurance in insurance company of your trust
The landlord can reserves the right to deduct from the deposit
for the additional cleaning, if additional hours (more that
the regular time) are necessary for cleaning.
Parking of trailers or the raising of tents on the property
is strictly forbidden (unless previously agreed with the
landlord or with Teamar).
14. NUMBER OF PERSONS IN THE OBJECTS
Only the persons mentioned in the booking confirmation (or
later with the consent of Teamar) can use the facility.
The maximum number of persons (this also applies to children)
in the house must not be exceeded.
In case of exceeding the maximum number of persons, the
landlord has the right to terminate the lease without the
return of the payment.
To the landlord must be allowed access to maintenance and,
if necessary, to check the condition of the property.
The booking carrier is responsible for the proper, appropriate
and decent behavior of all guests. In the event that one
or more guests behave inappropriately, unreasonable or unbiased,
the owner or team member may, at his own discretion, request
the guests to leave the object without claiming a refund.
17. ADDITIONAL SERVICES
Please give enough time to organize additional services.
The payment for these additional services usually takes
place at the Teamar reception. However, we can not guarantee
or assume responsibility for unusual claims.
18. BED LINEN
Bed linen and weekly change are included in the price. Towels
are also provided free of charge.
Beach towels and beach equipment must however be brought
Outdoor pools (where available) are not open throughout
the year. Please check with Teamar if pools are available
and if there is a possibility to use them for requested
20. EVENTS IN THE OBJECTS
Teamar acts as an intermediary on behalf of the landlord,
for the rental of private property. In the event that you
plan a private event in the property (for example, meeting,
wedding, cocktail party, etc.), it is necessary to obtain
a prior approval from Teamar or the landlord. In such a
case, additional costs and or the increase in the deposit
may be incurred at the discretion of the lessor.
21. SAFETY AND ASSISTANCE
The storage of valuables in the object is at your own risk.
Neither Teamar nor the landlord are responsible for the
In the case of burglary or theft and the subsequent voluntary
leaving of the facility (due to burglary or theft), no refund
22. DATA AND INFORMATION
Although we make every effort to provide accurate descriptions,
we can not be held responsible for errors or omissions in
the content or the resulting contexts. They must accept
the fact that differences are possible and may occur during
the description and presentation of the object even in a
short period of time.
The landlord reserves the right to make changes, additions
and improvements, which are considered necessary for the
purpose of continually improving the quality of the accommodation.
The landlord also reserves the right to make changes to
the interior spaces, furniture, appliances and services
as well as to the exterior, the garden, etc. irrespective
of whether these changes have been cited or not.
In the event that important changes have been made after
confirmation of the booking, Teamar will immediately draw
the attention to the booking carrier.
Pets are allowed only with the prior consent of Teamar or
the landlord during the booking request. The price is shown
in the price list. The landlord or Teamar has the right
to increase the amount of the deposit if necessary. The
number of pets must be stated before reservation confirmation,
but always with the agreement and the agreement of Teamar
or the landlord.
24. TEAMAR / OWNERS RESPONSIBILITY
Neither Teamar neither the landlord can be held responsible
for the death or personal injury of the guests or any other
person in the house, unless this is the result of proven
deficiencies and / or errors in the object and the negligence
and / or mistakes of the landlord or the Teamar staff..
The landlord and / or Teamar is not liable for the loss,
or possible damage caused by delays or similar reason which
are beyond our control such as: explosion, storm, fire,
accident, war or war risk, unrest, measures of the state
or local authorities, strikes, labor activities, or due
to unfavorable weather conditions. In this case we reserve
the right to terminate the contract.
In the case of termination of the contract, the repayment
is limited to the unused portion of the payment, which is
calculated on the basis of the daily price. The fees for
covering the costs are 50 €.
Neither Teamar nor the landlord can be held liable for unforeseen
breakdowns of machinery and equipment, such as pumps, boilers,
water filter systems in the pool, etc., or for deficiencies
in the provision of public services such as water, gas and
electricity. In such cases, we thank our guests for their
understanding and patience.
Neither Teamar nor the landlord can be held responsible
for any noise or disturbances that are outside the limits
of the object or outside our control. In the event of unforeseen
work being carried out in the vicinity, of the object, which
is associated with a considerable noise disturbance before
their arrival, Teamar will inform the carrier of the booking.
We are not responsible for events beyond our control, such
as bad weather, rain, including various disturbances caused
by bad weather. If due to these events the object is left
voluntarily, no refund is possible.
25 EXTERNAL LINKS
We occasionally refer you to other websites
that might be useful for your holiday planning. Teamar can
not be held responsible for the actions or contents of these
It is up to you to check the status of these pages and to
contact us, if necessary, for checking the data.
26. SPECIAL SERVICES
Teamar will try to satisfy every request and request at
the time of booking, but unfortunately can not guarantee
it. Special services are not part of our contractual obligations
and we assume no liability in the event that they are not
fulfilled as expected.
27. PERSONAL DATA PRIVACY
The guest will provide the personal data (name, e-mail,
address, telephone number) on a voluntary basis. We need
these personal data for the realization of services, which
are needed for further communication, for the booking procedure
and for the eventually data logging for state services.
This data can be stored in our database. However, these
are not passed on to third parties.
28. DATA PROTECTION
Teamar Ltd. protects the privacy of its customers and partners.
Your data is only used during the realization of your booking.
We promise that we will not sell them to third parties or
otherwise forward them.
The collected data are only available to our partners, in
order to facilitate their realization. However, this does
not apply to personal information, which would make identification
possible. The business partners may only use personal data
to provide the desired services.
We use your data in accordance
with the data protection regulations, which apply at the
time of the data collection.
This website contains links to other websites.
site and to information collected with this site.