1. GENERAL INFORMATION
Teamar acts as an intermediary on behalf
of the landlords, which are advertised on our website. The
customer negotiates with the landlord of the property. The
contract covers all of the following conditions. Teamar
is not an administration / management company.
Upon booking, you confirm that you agree to the booking
terms which you have carefully studied.
2. BOOKING AND PAYMENT
2.1
By submitting a booking inquiry by email or fax, you will
reach a provisional booking. This must be carried out by
a adult person (at least 18 years) who is authorized by
all parties to book the booking conditions accordingly.
The booking carrier is obliged to adhere to all conditions.
2.2
The booking carrier is responsible for all payments. After
the booking confirmation by Teamar has been sent, a deposit
of approximately 20-30% of the payment or a minimum payment
of 100 Euro is required, which is to be transferred to our
account. In same cases a higher deposit may be requested
by Teamar or the landlord.
The booking carrier will be notified, in the event of any
unforeseen events, before sending a booking confirmation
by Teamar. The remaining part of the payment is to be made
on the day of arrival, at the reception of the Agency Teamar.
The booking can be made by e-mail or fax. Upon receipt of
the provisional booking confirmation, we ask you to transfer
the deposit within 5 working days. If the payment is not
made within 7 days, the booking will be canceled automatically,
unless otherwise agreed.
2.3.
The deposit can be paid to our bank account either in Euro
or Kuna.
2.4
A minor person (less than 18 years old) can not book. We
reserve the right to refuse such requests without the need
for a specific explanation.
2.5
Teamar professionally takes care of all services, the selection
of service providers as well as the rights and interests
of the guests according to the good traditions of tourism.
Teamar undertakes to fulfill all contractually agreed services
for each booking and, where appropriate, to provide explanations
and answers in the case of services that are not or only
partly fulfilled
3. CONTRACT
3.1
The contract between the carrier and the landlord enters
into force after the receipt of the down payment and the
receipt of the booking confirmation (voucher). The contract
is subject to Croatian law. All disputes, claims or similar
matters arising in connection with this Agreement may only
be negotiated at a Croatian court.
3.2
Upon receipt of the booking confirmation (voucher), we ask
you to thoroughly check all your data. You must contact
us immediately if there are any inconsistencies in the data
which could later lead to difficulties in the fulfillment
of the services.
We apologize in advance for not accepting any responsibility
for dissatisfaction due to errors in data if they have not
been reported to us within 14 days of receipt of the booking
confirmation (voucher).
4. PRICES
4.1
Prices of accommodation and services can be found on our
website www.teamar.hr. Additional services that we have
listed and which were not selected at the time of booking
will not be charged in the total amount. If necessary, these
services will be charged upon your arrival. We recommend
you to select all the desired services at the time of booking.
4.2
The prices on the website are in Euro and are formed according
to the exchange rate of the Croatian National Bank.
4.3
The accommodations are furnished and fully equipped. The
price includes bed linen, gas, electricity, hot and cold
water, parking place for the car, barbecue (if available
in consultation with the owner).
Many properties have air-conditioning, but this can lead
to additional costs. You will be informed when booking.
Satellite or cable TV is available in all accommodation,
but access to all channels is not guaranteed, but only the
free TV channels. Also the Croatian, local channels are
not available everywhere. Ask in advance if you are interested
in the Croatian channels.
If you want to use the Internet, you should bring your own
devices (laptop, tablet, smartphone or similar).
A fax machine is available at Teamar's reception.
5. DEPOSIT
5.1
A deposit may be required as insurance in the event of damage
or breakages. The deposit will be requested on the arrival,
at the reception Teamar and it depends of the property,
usually from 100 € to 500 €. At the booking, you will be
informed about the amount of the deposit. It should be provided
on the day of arrival and the entry in the object can be
denied until the payment of the deposit.
5.2
The deposit is usually returned at the end of the stay after
checking the object. In exceptional cases, if the repair
requires additional time, the deposit or the remainder of
the deposit will be refunded at a later date.
6.0 BOOKING CHANGES
If you wish to make changes or additions
to the booking after you have received the booking confirmation,
you need to contact Teamar as soon as possible. In any case,
Teamar will try to fulfill your request but can not guarantee
it.
7. CANCELLATION
7.1
If you wish to cancel your booking, you can do it by writing
to teamar@pu.t-com.hr or on fax No. +385 52432529. This
cancellation becomes effective after receipt of the cancellation
confirmation. Cancellations are only accepted if they are
made by the booking carrier. Cancellations are subject to
a charge. The cost depends on the period between the cancellation
confirmation and the date of the planned arrival.
The cancellation charges are as follows:
7.2
Depending on the reason for the cancellation and the conditions,
you can request reimbursement of the costs to your insurance,
according to the previously agreed insurance contract. Claims
are against the insurance company. Teamar recommends that
you take in consideration a travel insurance policy before
you book
8. CHANGES AND CANCELLATION BY TEAMAR - OWNER
8.1
In case of unexpected cancellation of the booked object by
Teamar or by the landlord for objective reasons, the booking
carrier will be informed as soon as possible about alternative
objects which correspond to the booked type, standard and
location. In the event that the carrier agrees with the replacement
object, the booking will be changed without additional costs.
8.2
If no available replacement object is available or no other
object is acceptable by the carrier, the deposit will be refunded
in full amount. In this case, the obligation of Teamar or
the landlord towards the carrier/guests ends.
9. COMPLAINTS
9.1
If there are problems with accommodation during your stay,
please inform the Teamar reception or the landlord as soon
as possible so that the landlord has the opportunity to resolve
the problem. It is in the interest of the guest that all faults
or problems as fast as possible, at the place can be remedied.
In the event of deficiencies not reported, later there may
be not a right to objection for it.
9.2
If the deficiencies can not be completely solved during your
stay, it is necessary to contact Teamar reception before departure
or at the latest within 8 days of departure, citing detailed
information in your complaint. We will inform the landlord
of the property with the content. In all cases we will try
to resolve conflicts with peaceful means. If no objections
are raised within 8 days of departure, we reserve the right
to refuse all possible claims.
Complaints are only taken into account if the deficiencies
could not be remedied on the spot.
The amount of compensation for a complaint may be calculated
on the basis of published prices for services, but no refund
may be given for services already rendered or it can be equal
to the total amount of the stay.
9.3
With the voluntary, unsolicited leave of the object before
the end of the planned stay you lose the right to a refund.
10. ARRIVAL AND DEPARTURE (CHECKIN AND CHECKOUT)
Check-in is from 2 pm to 8 pm Croatian Time
(GMT + 1).
Check-out must be done till 10 am, unless otherwise agreed.
If the planned arrival will be after 7 pm or in case of unforeseen
circumstances during the trip it can not be before 7 pm, you
will be asked to contact the reception with a short call or
e-mail.
If the arriving will be after 9 pm or later, a fee will be
charged:
- From 9 pm to 11 pm hours: 20.00 €
- Arrivals after 11 pm are not possible.
11. DOCUMENTS
11.1
The booking confirmation (voucher) with further instructions
and details will be sent by Teamar to the carrier of the booking
by e-mail.
The carrier of the booking is responsible for the validity
of the travel documents (identity cards, passports and visas,
driving licenses, vehicle approvals, car insurance, pet documents,
etc.).
11.2
In case of cancellation due to invalid travel documents of
guests, further damage for Teamar or the landlord may arise
and guests lose the right to a refund of the deposit.
If travel documents are lost or stolen during the trip, the
guests bear the costs of issuing new documents themselves.
Teamar is not responsible for the decisions of customs, police
and other government authorities, or in the case if guests
crossing the border is refused.
The guest is obligated to comply with the regulations and
regulatory requirements of the Republic of Croatia and the
countries through which he travels.
12. CATEGORIZATION AND
ACCOMMODATION DESCRIPTION
The described objects are in accordance with
the official categorization at the time of their publication
on the website. The information has received Teamar from the
landlord.
The standards of the objects and services can differ from
one another and therefore can not be compared with each other.
Teamar assumes no responsibility for any oral or written information
by third parties which does not correspond to the description
of the objects and services on the website.
Teamar is not responsible in case of misleading information
from other business partners.
13. RESPONSIBILITY
13.1
Guests are requested to leave the property, furniture, items,
machinery and equipment in the same condition as they were
found. The same applies to cleanliness and order. Guests are
responsible for breakage, loss or damage to property.
We ask you for the compliance and respect the house rules
in the properties / apartments / houses.
Once again, we recommend you to consider the appropriate travel
insurance in insurance company of your trust
13.2
The landlord can reserves the right to deduct from the deposit
for the additional cleaning, if additional hours (more that
the regular time) are necessary for cleaning.
13.3
Parking of trailers or the raising of tents on the property
is strictly forbidden (unless previously agreed with the landlord
or with Teamar).
14. NUMBER OF PERSONS IN THE OBJECTS
Only the persons mentioned in the booking confirmation (or
later with the consent of Teamar) can use the facility. The
maximum number of persons (this also applies to children)
in the house must not be exceeded.
In case of exceeding the maximum number of persons, the landlord
has the right to terminate the lease without the return of
the payment.
15. ACCESS
To the landlord must be allowed access to maintenance and,
if necessary, to check the condition of the property.
16. BEHAVIOR
The booking carrier is responsible for the proper, appropriate
and decent behavior of all guests. In the event that one or
more guests behave inappropriately, unreasonable or unbiased,
the owner or team member may, at his own discretion, request
the guests to leave the object without claiming a refund.
17. ADDITIONAL SERVICES
Please give enough time to organize additional services. The
payment for these additional services usually takes place
at the Teamar reception. However, we can not guarantee or
assume responsibility for unusual claims.
18. BED LINEN
Bed linen and weekly change are included in the price. Towels
are also provided free of charge.
Beach towels and beach equipment must however be brought with.
19. POOL
Outdoor pools (where available) are not open throughout the
year. Please check with Teamar if pools are available and
if there is a possibility to use them for requested period.
20. EVENTS IN THE OBJECTS
Teamar acts as an intermediary on behalf of the landlord,
for the rental of private property. In the event that you
plan a private event in the property (for example, meeting,
wedding, cocktail party, etc.), it is necessary to obtain
a prior approval from Teamar or the landlord. In such a case,
additional costs and or the increase in the deposit may be
incurred at the discretion of the lessor.
21. SAFETY AND ASSISTANCE
The storage of valuables in the object is at your own risk.
Neither Teamar nor the landlord are responsible for the loss.
In the case of burglary or theft and the subsequent voluntary
leaving of the facility (due to burglary or theft), no refund
is possible.
22. DATA AND INFORMATION
22.1
Although we make every effort to provide accurate descriptions,
we can not be held responsible for errors or omissions in
the content or the resulting contexts. They must accept the
fact that differences are possible and may occur during the
description and presentation of the object even in a short
period of time.
22.2
The landlord reserves the right to make changes, additions
and improvements, which are considered necessary for the purpose
of continually improving the quality of the accommodation.
The landlord also reserves the right to make changes to the
interior spaces, furniture, appliances and services as well
as to the exterior, the garden, etc. irrespective of whether
these changes have been cited or not.
22.3
In the event that important changes have been made after confirmation
of the booking, Teamar will immediately draw the attention
to the booking carrier.
23. ANIMALS
Pets are allowed only with the prior consent of Teamar or
the landlord during the booking request. The price is shown
in the price list. The landlord or Teamar has the right to
increase the amount of the deposit if necessary. The number
of pets must be stated before reservation confirmation, but
always with the agreement and the agreement of Teamar or the
landlord.
24. TEAMAR / OWNERS RESPONSIBILITY
24.1
Neither Teamar neither the landlord can be held responsible
for the death or personal injury of the guests or any other
person in the house, unless this is the result of proven deficiencies
and / or errors in the object and the negligence and / or
mistakes of the landlord or the Teamar staff..
24.2
The landlord and / or Teamar is not liable for the loss, or
possible damage caused by delays or similar reason which are
beyond our control such as: explosion, storm, fire, accident,
war or war risk, unrest, measures of the state or local authorities,
strikes, labor activities, or due to unfavorable weather conditions.
In this case we reserve the right to terminate the contract.
24.3
In the case of termination of the contract, the repayment
is limited to the unused portion of the payment, which is
calculated on the basis of the daily price. The fees for covering
the costs are 50 €.
24.4
Neither Teamar nor the landlord can be held liable for unforeseen
breakdowns of machinery and equipment, such as pumps, boilers,
water filter systems in the pool, etc., or for deficiencies
in the provision of public services such as water, gas and
electricity. In such cases, we thank our guests for their
understanding and patience.
24.5
Neither Teamar nor the landlord can be held responsible for
any noise or disturbances that are outside the limits of the
object or outside our control. In the event of unforeseen
work being carried out in the vicinity, of the object, which
is associated with a considerable noise disturbance before
their arrival, Teamar will inform the carrier of the booking.
24. 6
We are not responsible for events beyond our control, such
as bad weather, rain, including various disturbances caused
by bad weather. If due to these events the object is left
voluntarily, no refund is possible.
25 EXTERNAL LINKS
We occasionally refer you to other websites
that might be useful for your holiday planning. Teamar can
not be held responsible for the actions or contents of these
websites.
It is up to you to check the status of these pages and to
contact us, if necessary, for checking the data.
26. SPECIAL SERVICES
Teamar will try to satisfy every request and request at the
time of booking, but unfortunately can not guarantee it. Special
services are not part of our contractual obligations and we
assume no liability in the event that they are not fulfilled
as expected.
27. PERSONAL DATA PRIVACY
The guest will provide the personal data (name, e-mail, address,
telephone number) on a voluntary basis. We need these personal
data for the realization of services, which are needed for
further communication, for the booking procedure and for the
eventually data logging for state services. This data can
be stored in our database. However, these are not passed on
to third parties.
28. DATA PROTECTION
Teamar Ltd. protects the privacy of its customers and partners.
Your data is only used during the realization of your booking.
We promise that we will not sell them to third parties or
otherwise forward them.
The collected data are only available to our partners, in
order to facilitate their realization. However, this does
not apply to personal information, which would make identification
possible. The business partners may only use personal data
to provide the desired services.
